Terms & Conditions

1. Reservations & Booking

All reservations at Baron Luxury Boutique Hotel ("the Hotel") are subject to availability and confirmed only upon receipt of the required deposit payment. A booking confirmation email will be sent to the email address provided at the time of reservation.

By completing a reservation, guests confirm that they have read, understood, and agreed to these Terms & Conditions.

2. Deposit & Payment

Payments are processed securely via PayHere, a PCI-DSS compliant payment gateway. The Hotel accepts Visa, Mastercard, and other major payment methods supported by PayHere.

Deposits may be charged in USD (for international guests) or LKR (for Sri Lankan residents). The applicable currency is determined at the time of booking.

The remaining balance must be settled in full at check-in. The Hotel accepts cash (LKR) and card payments at the property.

3. Cancellation & Refund Policy

• Cancellation 14 or more days before check-in: Full refund of the deposit, less any payment processing fees.
• Cancellation 7–13 days before check-in: 50% of the deposit refunded.
• Cancellation less than 7 days before check-in: No refund. The full deposit is forfeited.
• No-show: The full deposit is forfeited and the reservation is cancelled.

To cancel a reservation, please contact us at baronluxuryboutiquenuwaraeliya@gmail.com or call +94 77 999 3045 with your booking reference number. Cancellations are effective from the date and time the Hotel receives written confirmation.

Refunds, where applicable, will be processed within 7–14 business days to the original payment method.

4. Check-In & Check-Out

• Check-in: From 2:00 PM. Early check-in is subject to availability and may incur an additional charge.
• Check-out: By 11:00 AM. Late check-out is subject to availability and may incur an additional charge.

Valid photo identification (passport or national ID) is required at check-in for all guests.

5. Bed & Breakfast

Where a Bed & Breakfast rate has been selected, breakfast is served daily in the Hotel dining room between 7:00 AM and 10:00 AM. Room-only bookings do not include breakfast; breakfast may be available to purchase separately, subject to availability.

6. Guest Conduct & House Rules

• Quiet hours are observed between 10:00 PM and 7:00 AM.
• Smoking is not permitted inside any guest room or indoor common area.
• The Hotel reserves the right to remove guests whose conduct is deemed disruptive, unsafe, or contrary to the wellbeing of other guests or staff.
• Guests are responsible for any damage caused to Hotel property during their stay.
• Pets are not permitted on the property.

7. Liability

The Hotel accepts no liability for loss, theft, or damage to guests' personal belongings during their stay. Guests are advised to use in-room safes where available and to ensure their own travel insurance covers personal property.

The Hotel shall not be liable for any failure to perform obligations under these terms caused by circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, or public health emergencies.

8. Modifications

The Hotel reserves the right to modify these Terms & Conditions at any time. Changes will be published on this page with an updated date. Continued use of our booking services constitutes acceptance of the revised terms.

9. Contact

For any questions regarding these Terms & Conditions, please contact us:

• Email: baronluxuryboutiquenuwaraeliya@gmail.com
• Phone: +94 77 999 3045
• Address: Baron Luxury Boutique Hotel, Nuwara Eliya, Sri Lanka